Reference

Terms Conditions That Govern Your sona2 Account

These Terms & Conditions set out the rules between you and us whenever you access sona2, fund your wallet through bKash, Nagad, or Rocket, or place any wager on our platform.

Account obligationsWallet & payment termsDispute processRegional eligibilityWithdrawal conditions
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sona2 Terms Conditions That Govern Your sona2 Account
HOW WE HANDLE YOUR DATA

Data, Security and Your Rights Under These Terms

These Terms & Conditions also govern how we store, process and protect your personal information. We take data handling seriously because your wallet activity, identity documents and contact details pass through our systems every time you deposit via bKash, Nagad, or Rocket. Below are the key commitments we make within the scope of these terms.

Data Retention

We keep your account data for as long as your account is active and for a defined period after closure, as required by applicable record-keeping obligations. You may request deletion after this retention window by contacting support with your username and verification details.

Cookie Usage

Our platform uses cookies to maintain your login session, remember device preferences, and track platform performance. These terms require you to accept functional cookies when you log in. You can clear non-essential cookies via your browser settings at any time.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, notify us immediately through live chat. We use encryption on all data in transit and enforce session timeouts to reduce the risk of someone else accessing your wallet.

Identity Verification

Before processing your first withdrawal, we verify your identity by matching your sona2 account name to the name on your bKash, Nagad, or Rocket wallet. This step protects both parties and is a binding requirement under these terms.

Requesting Changes

You can ask us to correct inaccurate personal data, restrict processing, or export your information. Submit the request via email or through the account settings panel. We respond within a reasonable period and may ask for re-verification before executing changes.

Who to Contact

For any data-related concern covered by these terms, reach the support team through live chat or email. If you believe your data rights have not been respected, you may escalate through any relevant authority in your jurisdiction, subject to local law and eligible regions.

TERMS ENQUIRY CHANNELS

Reach Us About These Terms

If anything in these Terms & Conditions is unclear, or if you need to raise a formal dispute, our support team handles policy questions through the channels below. We respond to account-related enquiries around the clock and aim to resolve disputes within a reasonable timeframe. You can also request a copy of these terms or ask for clarification on any clause that affects your wallet or wagering activity.

Live Chat Open the chat widget from any page on sona2. Select the category for account or policy queries, type your question, and a support agent picks it up. This is the fastest way to get a clause explained or flag a concern about your account standing.
Email Support Send your query to the address listed on our Contact page. Include your registered username and a brief description of the clause or dispute. We reply to policy emails within a working day, and complex disputes may require additional verification steps.
Account Settings Inside your sona2 dashboard, the account section lets you review your current standing, see any restrictions applied, and submit formal requests such as account closure or data access. Changes you request there are logged and time-stamped for your records.

Common Questions About Our Terms & Conditions

Below are the questions we receive most often regarding these Terms & Conditions. Each answer summarises the relevant clause so you can understand your rights and obligations without reading the full document end to end. For detailed wording, refer to the sections above or contact support.

Yes. Every deposit method we support falls under the same set of terms. The wallet you use does not change your rights or our obligations. The only additional requirement is that the mobile wallet must be registered in your own name.

We publish changes directly on this page, and the updated version takes effect immediately on publication. We do not send individual notices for every edit, so we encourage you to review this page regularly, especially before making a deposit or withdrawal.

We assess each case individually. Minor or accidental breaches usually result in a warning or temporary restriction rather than immediate closure. Repeated or serious violations, such as using a third-party wallet for deposits, may lead to permanent suspension and forfeiture of funds.

Contact our support team via live chat or email and request closure. We will confirm any remaining balance and explain your withdrawal options. Once closed, your data is retained only for the mandatory retention period referenced in the data section above.

Certain promotions carry conditions that are detailed on the promotion page itself. These terms establish that any promotional conditions form part of your agreement with us. If a promotion has no stated conditions, standard wagering rules apply to your account.

Eligibility depends on your local law and the regions we currently serve. You must be of legal age in your jurisdiction. We do not guarantee that access is lawful everywhere, and it is your responsibility to verify your own eligibility before creating an account.

If we suspend your account for a terms violation, we review the situation and communicate the outcome through your registered email. Balances tied to legitimate activity may be returned after verification. Funds linked to fraudulent or prohibited activity may be voided as stated in these terms.

No. Accounts are non-transferable. Your sona2 wallet, username, and all associated data belong solely to you. Any attempt to sell, share, or transfer account access to another person is a breach of these terms and may result in immediate closure.

Raise the dispute through live chat within the timeframe specified on our disputes page. Provide the bet reference, date, and a description of the issue. We review server logs and game provider data, then communicate our finding to you via email or chat.

We share data only where necessary to process payments through bKash, Nagad, or Rocket, to verify your identity, or where required by law. We do not sell your data. Full details of third-party sharing are covered in our separate privacy policy, which forms part of these terms.

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